Returns & Exchanges
At Khazanay, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items. If your purchase doesn't fit or meet your expectations, simply follow our streamlined process to secure a refund or a replacement.
Initiate Your Request
Log into your Khazanay account or visit our Returns Portal with your order number and email address to select the items you wish to return.
Pack the Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit and eligible for a full refund.
Ship to Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Inspection and Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing